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Skip An Overview For Students

An Overview For Students



Skip About ExamOnline

About ExamOnline

This is the official portal for proctored examinations conducted using the synchronous online method to USM lecturers and students..

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Skip Manual

Manual

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STUDENTS GUIDE


If your exam paper uses Respondus Lockdown Browser with Respondus Monitor, please refer to our manual on how to begin your exam.

Click Here!!



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STUDENTS GUIDE


If your exam paper uses Respondus Lockdown Browser only, please refer to our manual on how to begin your exam.

Click Here!!



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ISSUES SOLUTIONS


If you have an error on using Respondus Lockdown Browser, you can check on respondus Technical Support

Click Here!!



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INSTALLATION GUIDE

Please install your Respondus Lockdown Browser before your exam begin. We provide a video guide for you on how to install the Respondus Lockdown Browser.

Click Here!!

**To get a link, please log in to Campus Online Portal and click *the 'Examination Slip' menu. Your Respondus button is at the top right corner of the page.



Skip User Guide

User Guide

LockDown Browser is a locked browser for taking quizzes in Moodle. It prevents you from printing, copying, going to another URL, or accessing other applications during a quiz. If a Moodle quiz requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser.LockDown Browser should only be used for taking Moodle Quizzes. It should not be used in other areas of Moodle.

  • Check your Computer and Internet Speed.

    • Check and recheck that your computer or laptop is working properly before your scheduled online test.
    • Avoid last-minute technical glitches.
    • Verify that your equipment has the minimum hardware and software requirements for the test (refer System Requirements for LockDown Browser Sections). If necessary, uninstall all the unused and rarely used programs to meet optimum requirement
    • Make sure that your Wi-Fi connection is working properly or you may have to change the location to get adequate internet connectivity.
    • Do not panic if you have a technical problem during the exam. Instead, talk to the invigilator and seek his/her advice.

  • Install/Check your Respondus LockDown Browser.
    • If LockDown Browser has already been installed, skip to the next section. If not, LockDown Browser must be installed to each computer (Windows or Mac) being used to take a test.
    • Be sure you are not using AVAST anti-virus program. The latest version of AVAST blocks the LockDown Browser and it will interfere with using Lockdown Browser until you remove it.
    • Close all other programs, including Skype/Zoom/webex and other chat systems, which may be running in the background. You may need to disable third-party plug-ins or tools enabled in Firefox.
    • If Respondus Monitor is enabled, check your webcam setup to make sure your webcam and mic work.
    • Take a practice exam(Mock Exam), to ensure LockDown Browser is working correctly.

  • Disable your auto windows update

    To ensure that there are no interruptions during exam, please disable your windows auto update.

  • Makesure your Internet is good

    Though WiFi is always convenient, a direct connection is best. If you can hardwire your computer to the internet, they’ll have a stronger connection during your exam, ensuring minimal interruptions and a consistent test-taking experience. Remind to your roommates and family members should avoid activities that will monopolize internet bandwidth, like streaming videos or gaming.

  • Check your USB/GoogleDrive/Onedrive.

    If you need to upload your answer, Please make sure your USB/GoogleDrive/OneDrive has been installed. Please make sure it is installed on both devices(laptop/computer & Mobile)

  • Choose the Location Wisely

    Choose a quiet place for your online exam. Close the door and windows to avoid distractions. Turn off your mobile phones, television, email, or other notifications or keep them in silent mode. Let your family members and your siblings know that you are sitting for an online exam and ask them not to interrupt you during the exam.

  • Keep an eye on the clock.

    You may want to set an alarm to notify you when you have limited time (e.g., 10 minutes) remaining in your testing period.

  • Technical problems? Don’t panic.

    But do contact us immediately, detailing the exact problem that occurred and any error messages you might have received. If you can take a screen shot, that is helpful as well.

  • Check your answer before you submit it.

    Ensure that every answer is complete and appears as you intended. Review the accuracy of your answers, as well as your spelling and grammar.

  • Click submit.

    You should only need to do so once, but if you have a problem, try once more. If you still have a problem submitting the test, let your lecturer know immediately.

Your Lockdown Browser will auto update while you Launch the Respondus Lockdown Browser when to begin your exam or you can manually update to the latest version of the Respondus LockDown Browser (lastest version 2.0.8.04 ), Follow the steps below: 

  • Start the Respondus LockDown Browser
  • Click the “Information” ( i ) button (LockDown Browser – Windows) or the “About” button (LockDown Browser – Mac) on the toolbar
  • Then click on "Check for Newer Version" button (Windows) or "Check for Update" (Mac). If an update is available, information about the update and a "Get Update" button will be displayed (unless administrator access isn't available on a computer).
  • Click the button, wait for the download to complete, and then exit the browser to complete the update.

Check Your Internet Upload And Download Speed

Download speed refers to the speed at which your internet connection is able to retrieve data from the internet. Upload speed refers to the speed that your internet connection can allow data to be sent from your devices to the internet

With these free services listed below, you can even track outages and log your speeds on different days at different times. Here are some examples:

  • Ookla Speed test
  • AT&T High speed Internet Speed Test
  • Speed Smart

  • Take a screenshot or record a video.

    You can screenshot the error message or take a video of your problems, so we can see clearly what is problem that you have been face it .

  • Check in our solutions provided

    You can check your problems/issue on the solution that has been collected by us based on the problems that are often encountered.

    Click Here to View

  • Contact Us/Whatsapp

    You can contact us according to your campus or you can whatsapp us your problem.

Here are the step that you can do if you need to upload your answer in lockdown browser

1) Uploading Using Cloud Drive

Before you upload using Google/OneDrive, you must ensure that you have Google Drive installed and connected at your laptop and handphone.

How To Install and Setup Google Drive For Desktop/Laptop Click Here

Google Drive:

  • Double Click your Google Drive Apps in your mobile phone
  • Create a Folder for your exam answer. details
  • Click on folder that you just create
  • At the bottom right, tap Add icon
  • Click on Scan icon
  • Take picture of your answer sheet, click on icon if you satisfied with your picture.
  • The scanned document will be in pdf form. By default, the naming convention will be Scan-datetime.
  • Click on Save to upload your picture into the google drive folder
  • Once uploading to the Google Drive is done, you can proceed to upload your answer sheet in exam online portal via LockDown Browser by selecting  Google Drive .

    • ** a Guide if Using CamScanner

OneDrive:

  • Create a Folder for your exam answer.
  • Take picture/Scan document using OneDrive in handphone One Drive Scan Document (Icon Camera).
  • Take picture of your answer sheet, proceed accordingly to the instruction on screen and click “Save as”. The document will be scanned and uploaded.
  • The scanned document will be in pdf form. By default, the naming convention will be Scan-datetime.
  • Once uploading to the OneDrive is done, you can proceed to upload your answer sheet in the LockDown Browser by browsing through the OneDrive folder in the computer/laptop.

2. Uploading File Using USB Cable ( not recommended - it can trigger the system to kick you out ):

  • Connect your phone using USB first
  • Check your external drive for your phone appears in file explorer on your Computer/Laptop/Ipad, then you can Begin Your Exam.
  • Take picture of your answer.
  • Proceed upload your answer sheet in the LockDown Browser by Browsing Through your Mobile External Drive in the Computer/Laptop
Skip System Requirements for LockDown Browser

System Requirements for LockDown Browser

Operating Systems

  • Windows: 11 and 10* Details
  • Mac: macOS 10.15 to 14.0+
  • iOS: 12.0+ (iPad only)(not compatible if you need to upload your answer).  Must have a compatible LMS integration. Details

Memory

  • Windows: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)
  • Mac: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)

Hard Disk Space

  • Windows: 200 MB of free hard disk space
  • Mac: 200 MB of free hard disk space

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Contact Us




Contact Us

Unit Peperiksaan & Pengijazahan
Bahagian Pengurusan Akademik,
Jabatan Pendaftar, Aras 5 Bangunan Canselori,
Universiti Sains Malaysia,

11800 USM, Pulau Pinang.


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